List of major toll free numbers (advanced free phone) in Nepal

Toll free numbers or freephone numbers or Advanced Free Phone Service represent those telephone numbers where in customers or clients make calls to connect with the company or organization, calls being charged to the receiving party. Usually for the caller, a call to a toll-free number from a landline (may also be available for mobile phones) is free of charge. In Nepal, toll free numbers start with 1660-01-xxxxx.

Nepal Telecom (NT) provides Nepali toll free numbers with their service name AFS alongwith AFS Numbering Plan ‘1660-01-XXXXX’ which is a 11 digit unique AFS number = Access Code “1660” + 01+ five (5) digit AFS number of which the last 5 digits are of service subscriber’s choice on first come first serve basis.

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Tollfree Number Call Flow Chart Nepal Telecom

If companies want their vanity numbers, it is limited to just last 5 digits of the toll free AFS numbers as phoneword. This on other countries like the US is limited by only their toll-free prefix (1-800 or 800-PHONEWORD). However, we haven’t seen any companies in Nepal using vanity toll free numbers.

TOLL-FREE AFS TARIFF RATE (NEPAL TELECOM):

Registration Charge	NRs 1000.00
Security Deposit	Additional NRs 15,000.00 for STD call facility
Minimum period of hire/service	One month
Call rates local/STD/ISD & taxes	As applicable in existing PSTN rate

TOLL FREE NUMBERS IN NEPAL

Toll free No.	Company	Remarks
1660-01-03333	eKantipur, Kantipur Media Group (KMG)	Service number
1660-77-42001	DDC Arghakhanchi	Feedback, Inquiry and Complaint number for Good Governance
1660-01-00005	Otel	Otel toll free number for customer assistance
1660-01-22233	CIAA	Akhtiyar
1660-01-00186	MoFA	Ministry of Foreign Affairs, Government of Nepal
1660-01-34567	Antenna Foundation
1660-01-00020	Truth and Reconciliation Commission, Nepal	शान्ति तथा पुनर्निर्माण आयोग
1660-01-54321	National Tuberculosis Center
1660-01-20140	Blue Diamond Society	Contact & Consultation
1660-01-44433	Securities Board of Nepal
1660-01-21000	Broadlink Wireless
1660-01-07010	FNCCI	Federation of Nepalese Chambers of Commerce and Industries
1660-01-02121	eSewa	Payment issue enquiries
1660-27-52111	Human Rights Forum Nepal, HURF Nepal
1660-01-33355	Supreme Court of Nepal	Direct line to Secretariat of Chief Justice
1660-01-12111	Radio Nepal

Updated Jan 16, 2016 (Comment below to include a new or updated toll free numbers)

Ncell also provides similar service with the name “Call Free Numbers” which lets those numbers reachable from international, other operators in Nepal plus inbound & outbound roamers – quite a vast coverage for companies to engage with their customers.

Applicable Charges (for Companies who subscribe to Ncell Call Free Numbers) 

	Tariff without taxes	TSC	OT	VAT	TOTAL
Subscription Fee(One Time)	1999.00	219.89	0.00	288.46	2,507.35
Tax –OT	0.000	0.000	1000.00	130.00	1,130.00
Monthly Rental	1499.00	164.89	0.00	216.31	1,880.20
Total	3498.00	384.78	1000.00	634.77	5,517.55

Incoming call are charged @ Rs. 0.55/minute in Ncell while the same is charged at current local mobile rates @ Re 1/minute in NTC.